Reference

Open mallbet Privacy Policy Controls

Aviator, Andar Bahar, Football Betting and QRIS wallet activity create account records you should understand before you join.

Account data explainedDANA and QRIS contextCookie choicesSupport in WIB
mallbet Open mallbet Privacy Policy Controls
CONTACT PATHS

Reach Us About Privacy Requests

Clear contact paths help us handle privacy requests without exposing your account to the wrong person.

Live chat Message us through the lobby chat from 09:00 to 01:00 WIB.
Email privacy desk Send your privacy request from the email address on your account.
Account settings Open Profile, choose Security, then check Contact Details before you ask for a change.
DATA CARE

Control Your Data Settings

Privacy handling is part of the account flow, not an afterthought. We separate login data, wallet records, device signals and help conversations so each request reaches the right queue.

Data we collect

We collect account details you provide, login time, device type, IP region, wallet references and lobby activity. This helps us verify access, settle disputes and answer your privacy request with the correct record.

Cookie control

On Android Chrome, open menu, Settings, Site settings, then Cookies to adjust browser storage. Some cookies remember login status, while analytics cookies help us spot broken privacy flows.

Account security

Password changes, contact edits and wallet updates may trigger an extra check. If the device looks new, we may pause the change until you confirm ownership through your registered channel.

Payment data

DANA, OVO, GoPay and QRIS references are used to match wallet actions to your account. We store transaction IDs and timing, not the full credentials from your wallet app.

Retention timing

We keep records only for account operation, dispute handling, security checks and legal duties where local law permits. When a record is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct contact details, export account records or remove eligible data. We verify the request first, then confirm what we changed and what we must retain.

Ask Privacy Questions Before Joining

Privacy questions usually come before the first deposit, after a device change, or when you want a copy of account records. We answer the common ones below in plain language so you know what happens to your data before you open an account. For a case that involves your own records, contact us from the email saved on your profile.

We collect the details you enter, such as name, contact channel and login credentials, plus device signals and account activity. Wallet references may be added when you use DANA, OVO, GoPay or QRIS.

Wallet records help us match deposits, withdrawals and dispute checks to the right account. We use transaction IDs, timing and status details; we do not store the full login credentials from your wallet app.

Yes. Email us from the address on your account and state that you want an account data copy. We verify your identity first, then prepare eligible records in a readable format.

You can request a correction through Profile or by contacting support. For changes that affect access, we may ask you to confirm a recent login or wallet method before updating the record.

Cookies can keep you signed in, remember language choices and help us detect broken sessions. You can adjust cookies in your mobile browser settings, but blocking all cookies may affect account access.

We share only what is needed to process and verify a wallet action, such as transaction references and status checks. We do not sell your personal data to outside marketing lists.

You can ask us to remove eligible data where local law permits. Some records may be kept for account security, wallet disputes or legal duties, and we will explain that in our reply.